Privacy Policy

Last updated: January 29^th 2026

1. Controller

The controller responsible for data processing is:

Temera Technology LLC S.O.C.

Sabah 2

Jabal Ali Industrial First

Dubai

United Arab Emirates

Email: info@temera.ae

2. Collection and Processing of Personal Data

2.1 Chatbot Interaction

When using our chatbot, we collect and process the following data:

• Chat transcripts to provide communication and respond to support inquiries.
• Voluntarily provided contact details (e.g., email address or phone number) if you request a follow-up.
• Feedback on chatbot responses (thumbs up or down) to improve the quality of the system.

2.2 Automatic Data Collection (Cookies & Log Files)

When visiting our website, certain data is automatically collected to ensure the website functions properly. This includes:

• IP address (shortened where technically possible)
• Date and time of the request
• Browser and operating system used
• Cookies to store user preferences and for statistical analysis

For more details on cookies, please refer to our separate Cookie Policy.

3. Data Retention Period

• Chat transcripts are stored for up to three years to track support requests and improve the system.
• Feedback data for chatbot optimization is stored in an anonymized form.
• Cookies are stored according to their respective lifespan (see Cookie Policy).

4. Data Sharing with Third Parties

Your data will generally not be shared with third parties unless:

• It is necessary to fulfill our contractual or legal obligations.
• You have explicitly given your consent.

6. Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation.

7. Changes to This Privacy Policy

This privacy policy may be updated when necessary. The current version is always available on our website.